GDPR Privacy Notice

Last Updated: July 20, 2024

Qorthianex Zylveth is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This notice explains how we collect, use, store, and protect your personal information when you use our online education platform.

1. Data Controller

Qorthianex Zylveth acts as the data controller for personal data processed through our platform. You can contact us at:

Email: support@qorthianexzylveth.com
Phone: +380500541364
Address: Gagarina St, 5, Khmelnytskyi, Khmelnytskyi Oblast, Ukraine, 29000

2. Personal Data We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide

Account Information: Name, email address, password, phone number, billing address

Profile Information: Profile picture, biographical information, skill level, learning preferences

Payment Information: Credit card details, billing information, transaction history

Communication Data: Messages, feedback, support inquiries, course reviews

2.2 Information Collected Automatically

Usage Data: Course progress, video watch time, completion rates, quiz results, learning patterns

Technical Data: IP address, browser type, device information, operating system, access times

Cookies and Tracking: Session data, preferences, analytics information

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to provide our educational services, manage your account, and fulfill our obligations to you

Legitimate Interests: Improving our platform, preventing fraud, ensuring security, conducting analytics

Legal Obligation: Compliance with tax, accounting, and regulatory requirements

Consent: Marketing communications, optional features, cookies beyond essential functionality

4. How We Use Your Personal Data

We use your personal data for the following purposes:

Service Delivery: Providing access to masterclasses, tracking progress, issuing certificates, personalizing learning experiences

Account Management: Creating and maintaining your account, processing payments, managing subscriptions

Communication: Sending course updates, responding to inquiries, providing customer support, sending administrative notices

Platform Improvement: Analyzing usage patterns, developing new features, enhancing user experience

Marketing: Sending promotional materials, course recommendations, newsletters (with your consent)

Security: Protecting against fraud, unauthorized access, and security threats

Legal Compliance: Meeting legal and regulatory obligations

5. Data Sharing and Disclosure

We may share your personal data with:

5.1 Service Providers

Third-party vendors who assist with payment processing, email delivery, hosting services, analytics, customer support, and marketing automation

5.2 Instructors

Course instructors may receive aggregated data about student progress and engagement, but not individual identifiable information without consent

5.3 Legal Requirements

Law enforcement, regulatory authorities, or other parties when required by law or to protect our rights and safety

5.4 Business Transfers

In connection with mergers, acquisitions, or sale of assets, your data may be transferred to the acquiring entity

We do not sell your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by the European Commission

Adequacy decisions recognizing equivalent data protection

Binding corporate rules for intra-group transfers

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this notice:

Active Accounts: Data retained while your account remains active

Closed Accounts: Data retained for up to 7 years after account closure for legal, accounting, and dispute resolution purposes

Marketing Data: Retained until you withdraw consent or unsubscribe

Legal Requirements: Some data may be retained longer to comply with legal obligations

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

8.1 Right of Access

Request confirmation of whether we process your data and obtain a copy of your personal data

8.2 Right to Rectification

Request correction of inaccurate or incomplete personal data

8.3 Right to Erasure

Request deletion of your personal data in certain circumstances

8.4 Right to Restriction

Request limitation of processing in specific situations

8.5 Right to Data Portability

Receive your data in a structured, commonly used format and transmit it to another controller

8.6 Right to Object

Object to processing based on legitimate interests or for direct marketing purposes

8.7 Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent

8.8 Right to Lodge a Complaint

File a complaint with your local supervisory authority if you believe your rights have been violated

9. Exercising Your Rights

To exercise any of your rights, please contact us at support@qorthianexzylveth.com. We will respond to your request within 30 days. We may request additional information to verify your identity before processing your request.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Encryption of data in transit and at rest

Access controls and authentication mechanisms

Regular security assessments and audits

Employee training on data protection

Incident response procedures

While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Blocking certain cookies may affect platform functionality.

Essential Cookies: Required for platform operation

Analytics Cookies: Help us understand usage patterns

Marketing Cookies: Used for targeted advertising (with consent)

12. Children's Privacy

Our platform is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Automated Decision-Making

We may use automated processing to personalize course recommendations and learning paths. You have the right to request human review of automated decisions that significantly affect you.

14. Changes to This Notice

We may update this privacy notice periodically. We will notify you of material changes by email or through prominent notice on our platform. Your continued use after changes constitutes acceptance.

15. Contact Information

For questions, concerns, or to exercise your rights, contact us: